Refund & Return Policy

Overview

At Starlinker, we want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the terms and conditions for returns, exchanges, and refunds for products and services purchased through our platform.

1. Shop Products (Hardware & Equipment)

1.1 Return Eligibility

You may return shop products within 7 days of delivery if:

• Product is defective or damaged upon arrival
• Wrong product was delivered
• Product does not match the description
• Product is unopened and in original packaging (for change of mind)

1.2 Non-Returnable Items

• Products with broken seals or used/installed items
• Products damaged due to misuse or mishandling
• Products returned without original packaging and accessories
• Items marked as "Final Sale" or "Non-Returnable"

1.3 Return Process

1. Contact our support team at starlinker.com@gmail.com within 7 days
2. Provide order number, photos of the product, and reason for return
3. Wait for return authorization and shipping instructions
4. Ship the product back using the provided instructions
5. Refund will be processed within 5-7 business days after inspection

1.4 Refund Methods

• Wallet Credit: Instant refund to your wallet (recommended)
• Original Payment Method: 7-14 business days processing time
• Bank Transfer: 5-10 business days (₦100 processing fee applies)

1.5 Shipping Costs

• Defective/Wrong Product: We cover return shipping
• Change of Mind: Customer covers return shipping
• Original shipping fees are non-refundable

2. Service Bookings

2.1 Installation Services

• Cancellation before service: Full refund if cancelled 24+ hours before appointment
• Cancellation within 24 hours: 50% refund
• No-show: No refund
• Service issue: Full refund if service not completed as agreed

2.2 Bypass Activation Service

• Setup Fee: Non-refundable after activation is initiated
• Monthly Subscription: Can be cancelled anytime, prorated refund for unused days
• Service Failure: Full refund if bypass connection is not established within 48 hours

2.3 Support Packages

• Refundable if service call is not completed
• Non-refundable after technician arrives on-site
• Partial refund if issue is not resolved (case-by-case basis)

3. Refund Processing Timeline

4. Exchange Policy

We offer exchanges for defective or wrong products:

• Exchanges must be requested within 7 days of delivery
• Product must be in original condition with packaging
• We cover shipping for exchange of defective products
• Exchange subject to product availability

5. Warranty Claims

Products come with manufacturer warranty:

• Warranty period varies by product (check product details)
• Warranty claims must be made through our support team
• Warranty does not cover physical damage or misuse
• We facilitate warranty repairs/replacements with manufacturers

6. Damaged or Defective Products

If you receive a damaged or defective product:

1. Take photos/videos immediately upon delivery
2. Contact support within 24 hours at starlinker.com@gmail.com
3. Provide order number and evidence of damage
4. We will arrange pickup and send replacement or refund

7. Special Circumstances

7.1 Force Majeure

In cases of natural disasters, government restrictions, or other events beyond our control, refunds may be delayed or services rescheduled without penalty.

7.2 Service Disruptions

If Starlink service or bypass connectivity is disrupted due to Starlink network issues (not our fault), we are not liable for refunds but will work to restore service.

8. How to Request a Refund

1. Log into your account and go to "My Orders"
2. Click on the order you want to return/refund
3. Click "Request Refund" or "Cancel Order"
4. Provide reason and any required documentation
5. Our team will review within 24-48 hours
6. You'll receive email confirmation of approval/denial

Alternatively, email us directly at starlinker.com@gmail.com with your order details.

9. Contact Us

For refund inquiries or assistance:

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes constitutes acceptance of the modified policy.

11. Governing Law

This Refund Policy is governed by the laws of the Federal Republic of Nigeria and the Consumer Protection Act.